Privacy Policy
Last Updated: January 2025
Introduction
RolePlaya ("we", "us", "our") operates the roleplaya.com website and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using RolePlaya, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.
Information We Collect
Account Information
When you register for an account, we collect:
- Email address
- Username
- Password (stored securely using encryption)
- Date of birth (to verify you are 18 or older)
Payment Information
When you subscribe to our services:
- Payment processing is handled securely by third-party payment processors
- We do not store your full credit card details on our servers
- We retain transaction records for billing and support purposes
User-Generated Content
- Characters you create (names, descriptions, images, personality settings)
- Chat conversations with AI characters
- Comments and social interactions
- Uploaded images and avatar content
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and features used
- Session duration and interaction data
- Cookies and similar tracking technologies
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process subscriptions and payments
- Enable AI chat functionality and character interactions
- Improve and personalise your experience
- Send service-related communications
- Respond to support requests
- Monitor for abuse, fraud, and terms violations
- Enforce our Terms of Service
- Comply with legal obligations
AI and Chat Data
How AI Conversations Work
- Your messages are processed by third-party AI providers to generate responses
- Conversation data may be temporarily processed on external servers to deliver the service
- We implement content moderation to maintain platform safety
Data Retention
- Chat histories are stored to provide continuity in your conversations
- You may delete your chat history at any time through your account settings
- Deleted conversations are removed from our active systems
Image Generation and Moderation
- Images you generate or upload may be processed by third-party services for generation and content moderation
- We use automated systems to detect and prevent prohibited content
- Generated images are associated with your account
Cookies and Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyse platform usage
- Improve our services
You can control cookies through your browser settings, though disabling them may affect platform functionality.
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
Service Providers
Third parties who assist in operating our platform, including:
- Payment processors
- AI service providers
- Image generation services
- Content moderation services
- Hosting and infrastructure providers
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights or property
- Prevent fraud or abuse
- Protect user safety
Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encryption of data in transit (HTTPS/SSL)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise these rights, contact us at the email address below.
UK/EU Users (GDPR)
If you are in the UK or European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion:
- Account data is removed within 30 days
- Some data may be retained for legal compliance or legitimate business purposes
- Anonymised data may be retained for analytics
Age Restrictions
RolePlaya is intended for users aged 18 and older. We do not knowingly collect information from anyone under 18. If we discover we have collected data from a minor, we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Discord: discord.gg/sxJBJvv3cy
By using RolePlaya, you acknowledge that you have read and understood this Privacy Policy.
